User Review
Roma Palace Featured
by
Bhaskar
Customer service is Horrible
Some dishes are done well but the overall taste when compared to Akbar, Our place, Kabab n Curry, Pasand,...(the standard ones) is pretty poor. Moreover customer service is very bad. The gentleman at the counter is very well waiting to argue with you on any feedback you provide. Example: we ate buffet on Sunday,our first time visit to this restaurant, they never told us Dosa was available as a part of buffet. When we were "done eating" the buffet, after paying the bill, we casually asked if there was Dosa in the buffet and bingo...answer came "yes", you did not ask for it and I did not serve, and then no apologies for not letting us know what was available in the buffet. He said, "I can get it now". Come on... On the same day we ordered a masala chai and the answer was we can't make a chai now...can't make chai...my tip off was last nights take out, I wanted to try once more, a "to go" order this time...This guy took the order, messed it up , When I asked he said "kitchen messed up"... If I drove all the way back he will refund missed items worth