Tamarai
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by
Mark
Tamarai - Avoid if you hate poor service
The food was good but the service was dismal - here's why:1) The staff were all new and didn't have a clue about the food that they were serving
2) Once we arrived I waited for 10 minutes to be asked for a drink - so opted to go to the bar, was only asked if I wanted a drink on my way back to the table
3) The Foie gras appetiser arrived after the starters
4) From what I could see, there was no allocated waiter/waitress for any of the tables - all our dishes were served by different people
5) Grabbed the attention of member of staff and ordered another drink - only to watch it slowly warm as it sat at the bar for 10 mins. Stopped another member of staff to retrieve it for me at which point the originally waitress came up to the table to serve another course asked me 'Have you not got your drink yet?'
6) Ordered one Jasmine rice and a plain rice - was served plain rice as it comes in one bowl - although the waiter stated it was Jasmine rice (didn't bother complaining, I was happy I got something)
7) Opted not to pay the service charge and wanted to explain to the manager the reasons why - he told as we haven't paid for the meal that he didn't want to hear my feedback. I corrected him to say that we have paid for the meal but not the service charge and that it was in his best interest for his customers to learn from complaints - he still didn't want to hear my feedback - this left me fuming
The Good:
1) There was female waitress who was equally disgusted with the standards of the restaurant service and explained it was due to new staff and a lack of training - she, however was very good at her job
2) The food was good, 6.5 out of 10
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